About Fleetnet America, Inc
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and un-scheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers throughout all the United States and Canada. FleetNet services primarily Class 3 through Class 8 segments of the commercial trucking industry, historically concentrating on un-scheduled emergency repair needs. Beginning in late 2005, FleetNet began concentrating on scheduled repair needs with our TMcare program. All aspects of scheduled and unscheduled roadside service failures are handled by FleetNet. These include but are not limited to: Tires, Mechanical and Towing. FleetNet’s services are provided 24 hours-per-day, 365 days-per-year to all segments of the commercial trucking industry, regardless of fleet size.
FleetNet’s Roadside coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada. In addition to providing mechanical and tire service needs of our customers, FleetNet has a targeted service offering called “FleetNet Select Towing & Recovery Program” which addresses Non-Consensual Towing and Incident Management. Using the same Select Towing vendors, FleetNet developed a new program called FleetNet Vehicle Securement which promptly secures a fleet’s abandoned equipment minimizing the risks as well as the cost of undelivered freight and uncontrolled equipment.
FleetNet’s TMcare program provides management of scheduled commercial equipment maintenance for transportation fleets. As a part of this program, FleetNet provides all elements of a fleet equipment maintenance program including the establishment and oversight of preventative maintenance programs and the scheduling and tracking of annual Federal Highway Administration (FHWA) inspections.
Seamless integration with the nation’s leading satellite communications provider for the transportation industry also allows drivers to communicate breakdown needs efficiently and effectively. The partnerships we have solidified over the years assist companies with the same service and benefits regardless of the size of their fleet. FleetNet’s technology is another major competitive advantage. A few examples include automated email notifications & reporting; interactive secured web environment; interfaces with 3rd party maintenance software, as well as, customer in-house software; alert customization; integrated electronic billing and intuitive reporting & analysis.
FleetNet handled approximately 193,514 breakdown calls in 2007 enabling us to gather significant data on all types of system and component failures. These failures can be sorted, grouped and layered in many ways, such as by location, customer size and type of operation — long or short haul — and equipment make and model. With this information, customers can prevent future breakdowns by changing their engine parameters and spec’ing their equipment differently.
A plus for customers who contact FleetNet for service is that nearly all calls are answered initially by a cheerful live person. “Let’s face it – customers don’t call here because they want to. They’re broken down on the road, and they’re not happy” says Kathy, one of FleetNet’s phone operators. Our phone operators work to defuse negative situations and assure customers that help is on the way. They then hand the call over to a coordinator.
FleetNet currently services over 1500 trucking companies and 4 OEM’s. Service is provided via a flat rate per occurrence fee.
Back Row Standing L-R: Nathan Jaynes, Director of IT; James Williams, Sr. Director of Vendor Relations; Heather Holt, Director of Marketing;
Stephen Crane, Sr. Director of TMcare; Scott "Evan" Costner, Director of Operations; Bruce Barrett, Director of Customer Service & Key Accounts
Front Row Seated L-R: Tim Smith, VP of Roadside; Gary Cummings, Executive VP & COO; Oren Summer, President & CEO;
Mike Hagaman, VP of National Accounts; Michael Anderson, Controller
