Frequently Asked Questions
- What types of services do you offer?
- How do I know that FleetNet will handle my equipment specifically as I instruct?
- Is there an enrollment fee to sign up?
- What is your area of service coverage?
- Are your vendors insured?
- What is VMRS? Why does that help me?
- What does vendor Management Company mean?
- What makes FleetNet America, Inc different?
- What is your alternative to full service leasing?
- What types of vehicles are serviced?
- Who are your vendors?
- Are vendors monitored and rated for service quality?
- How is billing handled?
- What forms of payment are accepted?
- How do I become a FleetNet participant?
What types of services do you offer?
FleetNet America, Inc. is a third-party vendor management company that coordinates roadside and maintenance management services, including towing and recovery, for commercial equipment through specific customer requirements. FleetNet receives nationwide service calls at its 24/7 facility in Cherryville, NC.
Back To TopHow do I know that FleetNet will handle my equipment specifically as I instruct?
Each customer completes an instruction sheet, called a Customer profile, with detailed instructions on how their account is to be handled. Examples include: Can drivers call directly for service; Who has authorization for repairs and what are the authorization limits; Is a PO needed before or after service; etc.
Back To TopIs there an enrollment fee to sign up?
There is no enrollment fee to sign up for service with FleetNet America.
Back To TopWhat is your area of service coverage?
FleetNet America, Inc provides service in the United States, Canada, and Mexico.
Back To TopFleetNet America has 91% of all vendors and 99% of Select Tow vendors’ insurance certificates on file.
Back To TopWhat is VMRS? Why does that help me?
VMRS stands for Vehicle Maintenance Reporting Standards. FleetNet uses VMRS to apply costs to emergency roadside and preventive maintenance events across all vehicle types. Customers benefit through detailed analysis of their maintenance costs which gives them more control over their expenses.
Back To TopWhat does vendor Management Company mean?
We have professional relationships with vendors and the reputation for paying them on time, all the time. With total call volume over 200,000 annually, FleetNet has negotiating power and pricing leverage few companies enjoy. FleetNet America provides maintenance management by managing vendors and the maintenance process.
Back To TopWhat makes FleetNet America, Inc different?
Vendor Management: Negotiated Rates, Insurance Certificates, Long-Term Relationships, Nation’s Largest Heavy Duty Towing Network, etc.
Maintenance Specialists: Over 50 Years of Maintenance Management Experience; Flexible Maintenance Programs Drive Down Cost, etc.
Technology Expertise: Follow-Up Control Process, Real-Time/Interactive Web Environment, Specialized Systems, etc.
What is your alternative to full service leasing?
MAIN stands for Maintenance As Is Needed. This program includes very minimal monthly fees designed to cover administration of scheduling and follow-up in addition to un-scheduled maintenance needs. The primary advantage to the MAIN program is that no maintenance will be performed or charged to the lessee unless it is needed. Under a MAIN program, the minimal utilization of the leased equipment would directly reduce the scheduled and un-scheduled maintenance costs.
Back To TopWhat types of vehicles are serviced?
All types of commercial vehicles, including class 3 and up, forklifts, and even airboats, excludes automobiles.
Back To TopIndependent vendors, as well as every OEM dealer (truck, trailer, and refrigeration) and all major brand tire dealers.
Back To TopAre vendors monitored and rated for service quality?
We have a vendor rating system with strict performance and pricing standards. Vendors are ranked on performance, quality of service, and pricing after each completed event.
Back To TopAll vendor fees are paid directly at time of service through FleetNet. A single invoice is then issued to the customer with vendor fees and the FleetNet service fee.
Back To TopWhat forms of payment are accepted?
FleetNet accepts Mastercard, Visa, American Express, ComCheck, EFS, and T-Chek.
Back To TopHow do I become a FleetNet participant?
To open an account with FleetNet, the following forms need to be completed:
- Service Agreement
- Credit Application
- Customer Profile
Submit forms:
By fax: 704-435-7085
By email: sales@fleetnetamerica.com
By mail: PO Box 970, Cherryville, NC 28021
