Press Release – (Cherryville, North Carolina, June 6, 2011) FleetNet enhanced its roadside and contract maintenance services with SMS status alerts to customers in late 2010. Customers who opt-in to receive text message notifications instantly receive details of when a service provider will arrive on location once the provider is assigned to the event. Drivers and customers are raving about how great this service is and how quickly they are receiving the information they need. Following are the types of messages a customer may choose to receive via text message either on a single – instance event or permanently for all future events:
1) A breakdown started message, giving the user a reference number
2) A vendor assigned message, indicated the vendor name and ETA
3) A vendor changed message, indicated the vendor or ETA has been modified
4) A breakdown cancellation message, confirming to the user that we have stopped the dispatch process
FleetNet America, Inc. is the premier industry leading third-party vendor management company that coordinates maintenance management services. These services are comprised of emergency roadside events and all other scheduled/unscheduled services for commercial and material handling equipment. FleetNet’s Coordinators and Fleet Managers, who average more than 25 years of maintenance and repair expertise, utilize a network of over 60,000 vendors throughout the continental United States and Canada. Through the FleetNet Select Towing and Recovery Program, FleetNet’s customers have nationwide access to preferential towing and recovery providers at competitive prices. TMcare, a division of FleetNet, specializes in fleet maintenance management programs and customizes solutions to the customer’s specific needs thus becoming a true partner in managing their fleet maintenance and keeping equipment fully compliant.
Contact: Ms. Heather C. Holt
Telephone: (800) 438-8961 Ext. 2544