Do What It Takes
Whether it’s delivering dry ice to a stranded reefer or bringing a burger and fries to a driver waiting on the side of the road, FleetNet America is committed to going above and beyond to help its customers, ensure drivers are safe, and keep loads moving.
Extraordinary Efforts
- Rescue Operations: When a driver wrecked and went off a cliff, FleetNet America secured a bulldozer to build a road down to the truck.
- Load Shifts: FleetNet America used a crane to lift a pallet of brake rotors that had shifted.
- Driver Assistance: A vendor followed a driver for 50 miles on Alligator Alley to ensure his safety.
Customer Support
FleetNet America even coordinated clearing the parking lot of a major U.S. newspaper to prevent the loss of the Sunday paper. “I’ve seen us put drivers up in hotels, run parts, or have a vendor take a part to another town,” said Mike Hagaman, Senior Manager, Client Relationship Management.
Disaster Response
When a major customer had a terminal and about 60 trucks flooded due to a hurricane, FleetNet America sent a vendor from Birmingham, Alabama, with fuel filters and supplies. During the polar vortex, they worked with local police to rescue a stranded driver.
Streamlined Communication
FleetNet America’s goal is to assist drivers and fleets, making it easy to get the help they need and stay updated. Their electronic interfaces speed and ease communications, providing real-time information with a few simple clicks.
Adapting to Challenges
In today’s challenging operating environment, including a shortage of technicians, drivers, and capacity, FleetNet America continues to support its customers. “It is even more important to keep what is on the road working,” Hagaman said.
FleetNet America also helps fleets get tractors and trailers inspected to ensure they’re roadworthy and reliable. “We’re figuring out a way to get a vendor and get things done,” Hagaman added.
