Emergency Roadside Assistance

Emergency Roadside Assistance

Roadside breakdowns cause missed deliveries, customer complaints and lost revenue. Turn the chaos into order with FleetNet America® Emergency Roadside Assistance. We get fleets up and running faster than anyone else in the industry.

Your Roadside Emergency is Important to Us

With FleetNet America, you can rest assured your commercial fleet breakdown needs are handled professionally and efficiently. The result is more on-time deliveries and better customer service. Here’s how we help:

  • You’re a priority
    Because we handle more roadside events than any other company and treat the service providers including independent contractors, OEMs and dealers handling your breakdown fairly, there’s urgency when a FleetNet America customer has an emergency breakdown.
  • We diagnose your event
    When you call, an experienced mechanic reviews the details of the event, assesses the situation and dispatches the appropriate service provider to the breakdown location.
  • A customized profile to meet your unique needs
    If you have specific instructions or protocols, just let us know. We make these electronic instructions visible to every person handling your event — keeping you in control of your fleet.
  • Your roadside emergency is handled with the urgency it deserves
    We continuously follow up with the service provider to ensure commitments are met in a timely manner — until your event is resolved. 
  • Constant Communication
    You get real-time updates every step of the way. Stay informed of your roadside emergency status with instant updates via text messages, emails and secure web logins.

Shorter Hold Times Mean Less Time on the Side of the Road

When you call, we’re ready to help.

The entire emergency roadside assistance process is supported by a technically advanced phone system that records all inbound and outbound calls. This allows our shift supervisor to monitor the number of staff members available to receive inbound calls, the number of calls on hold and how long they’ve been holding — all focused on managing call volume, so that you don’t have to wait.

Matched to the Right Roadside Emergency Provider

We understand that competency and proximity are important when it comes to roadside assistance. To make sure you get the help you need when you need it, we use an internal rating system to assign a provider, on a case-by-case basis. Considerations for each independent contractor include: customer preference, proximity to the downed unit, internal ranking, provider availability (time of day) and skill sets.

Accurate Invoicing to Make Your Job Easier

Every invoice we receive from a service provider is fully audited to ensure charges are accurate and appropriate for the repairs made. Here’s what you can expect:

  • Our billing department thoroughly reviews all invoices and enters the detailed information into our system using Vehicle Maintenance Reporting Standards (VMRS) Coding. This enables everyone involved in the service supply chain to understand what happened during the repair.
  • We perform both operational audits and price compliance audits on every invoice, ensuring you received the services you needed, without being overcharged. If charges exceed normal ranges, we’ll request a corrected invoice from the service provider — taking the stress out of your hands. 

Let Us Help with Your Roadside Emergency

Call today for more information on Roadside Assistance services available through FleetNet America. We’ll get your fleet up and running faster.