Press Release – (Cherryville, North Carolina, September 8, 2009) FleetNet America’s Roadside Call Center received a call from a mother and two children in a passenger car early morning Sunday, July 12th. They were stranded at a gas station approximately one hour from the hotel they had just checked out of and 950 miles from home. Through their GPS system, they found a number to a company that FleetNet serves as an afterhours call center. FleetNet assists commercial fleets every day with maintenance needs, but we do not get the opportunity to assist personal or light duty vehicles. However, the coordinator who took the call “knew this was someone’s family and would have wanted someone to help”. Oren Summer, FleetNet President, stated “this call epitomizes our company and employees and exhibits exceptional skills and courtesy.”
Below is an excerpt from a letter the vendor received from this family.
Please accept my thanks “for going above and beyond unselfishly to help me when my car broke down in Hickory, N.C. in July. You have no idea how much your kindness and trustworthiness meant to me and my boys during that time. I imagined all the ways things could have been much worse only after my boys and I were safely back on the road headed home. We were very fortunate to have had Bobby from FleetNet America dispatch the call to you…We just wanted you to know how much we appreciated your kindness and how grateful we were for your help.”
Helen, Kevin, & Jake (and Zoe the dog)
Atkins, IA
Bobby Stroupe was the coordinator who handled the call. Bobby has been with FleetNet since the beginning (1993) and was previously with Carolina Freight where he started his career in 1984. Jerry Barrett, owner of Mobile Truck Repair, was the vendor on the call. Jerry has been a vendor for FleetNet America since August 2002.
FleetNet America, Inc. is a third-party vendor management company that coordinates emergency roadside services and maintenance management services for commercial equipment. FleetNet receives nationwide service calls at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s Roadside call coordinators average more than 25 years of truck maintenance and repair experience. A network of over 60,000 truck repair vendors is used to provide scheduled maintenance services, vehicle repair and emergency road services throughout the continental United States and Canada. FleetNet America provides maintenance management by managing vendors and the maintenance process through specific customer requirements in our Roadside and TMcare programs. Through the FleetNet Select Towing and Recovery Program, FleetNet’s customers have nationwide access to preferential towing and recovery providers at competitive prices.
Contact: FleetNet America, Inc
Ms. Heather C Holt
Telephone: (800) 438-8961 Ext. 2544