FleetNet America Receives 500,000th Electronic Status Update
FleetNet’s use of sureEcosystem facilitates quicker, more efficient service provider updates to improve customer experience
CHERRYVILLE, N.C., Dec. 2, 2020 — FleetNet America®, an ArcBest® company (Nasdaq: ARCB), is pleased to announce it has received its 500,000th electronic status update through sureEcosystem®.
Bit Fleet Service submitted the 500,000th status update on an event to FleetNet through sureEcosystem on November 23, 2020.
To meet our customers’ needs of more information quicker, FleetNet made investments to improve customer experience by using sureEcosystem, an electronic platform that enables service providers to connect and communicate directly with FleetNet.
By connecting electronically with FleetNet, service providers can deliver more real-time updates from the field to improve the data and information customers receive. The platform also allows service providers to upload event photos, invoices, and notes from a mobile device or desktop. They can also connect their dispatch software directly to sureEcosystem.
“FleetNet is proud to be leading the industry in electronic communication with our service providers. This tool is an incredible benefit to us, our service providers and, most importantly, our customers,” said Don Doty, vice president of Roadside Operations and Vendor Relations. “We are continuing our success to move the industry further into digital solutions that provide customers quicker visibility to their equipment status and give service providers better communication tools in the field.”
ABOUT FLEETNET AMERICA
FleetNet America® excels in vehicle maintenance and repair solutions for commercial and private fleets. We have the skill and the will to change the direction of fleet maintenance by reducing downtime, providing data to help reduce maintenance events and delivering best-in-class preventive maintenance compliance at the lowest total cost.
sureEcosystem is a suite of connected software designed for the field services and transportation industries. These tools work together by sharing information in a centralized manner, improving data accuracy and ease of management.
ArcBest® (Nasdaq: ARCB) is a leading logistics company with creative problem solvers who deliver innovative solutions for our customers’ supply chain needs. We’ll find a way to deliver knowledge, expertise and a can-do attitude with every shipment and supply chain solution, household move or vehicle repair. At ArcBest, we’re More Than Logistics®. For more information, visit arcb.com.