Press Release – (Cherryville, North Carolina, May 25, 2007)-FleetNet America has just installed a new Cisco voice-over-IP telephone system and contact center software. This system introduces features such as enhanced reporting and skills-based routing allowing us to route calls more efficiently while retaining the personal call touch that our customers have been accustomed to. This product will give FleetNet America, Inc the ability to handle more calls while retaining a high quality-of-service.
VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or an internal network. Most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using our own network, FleetNet America, Inc has more control in ensuring that voice quality is as good as, if not better than, the services we have previously experienced with a traditional phone system. It’s the potential for deploying new business applications that transform communications and build competitive advantage.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
FleetNet America, Inc. is a subsidiary of Arkansas Best Corporation (Nasdaq:ABFS)